Temporary glitch

Why you’re seeing this

Earlier today some users experienced delays and minor glitching in the event feed and confirmations. The root cause was an edge-case in our caching layer that could temporarily stall delivery and acknowledgment for scheduled events. We identified it fast and shipped a fix.
We believe trust is built not only on great days but also on how we act on the tough ones. That’s why we’re issuing a universal goodwill bonus to anyone who had events scheduled while we were deploying the fix.

What you’re getting

+1000 reputation points

• Applied once per account.

• Eligible if you had at least one event scheduled during the incident window.

• Reputation points contribute to your profile rank, unlock perks faster, and improve your priority in invites and matching.

  Who qualifies (eligibility)

  You’re eligible if:

  • Your account was active at the time, and

  • You had any event scheduled (own event or RSVP’d/added to calendar), and

  No extra actions are required from you.

  Tip: if you don’t see the change, pull-to-refresh in the app or reopen the mini-app.

  
  

  How to check your bonus

  1. Open Profile → Rating

  2. Look for the entry “Service Bonus: Scheduled Event Window” (+1000)

     Tip: if you don’t see the change, pull-to-refresh in the app or reopen the mini-app.

  What was fixed

  • A rare state where a background cache didn’t invalidate quickly enough for newly scheduled or just-confirmed events.

  • Result: some users saw stale components for minutes, or had to refresh to see up-to-date status.

  • We patched the logic and added additional guards + monitoring so the same class of issue can’t repeat silently.

  Status: resolved.✅

  Why give a bonus?

  Because your time and momentum matter. If you planned something, that intention should be respected. The bonus is a simple, transparent way to say thank you for your patience and we see you.
  
  

  FAQ

  
  

  Q: I had an event scheduled but it wasn’t impacted. Do I still get the bonus?

  A: Yes. If your scheduled time overlapped with the fix window, you qualify. We’re keeping it simple.

  
  

  Q: I scheduled right before/after the window—am I included?

  A: If the event’s scheduled time overlaps the window, yes. If not, you won’t see the bonus (but we still ❤️ you).

  
  

  Q: I can’t see the bonus yet.

  A: Refresh your app. If it still doesn’t show after ~10 minutes, contact support in Settings → Support.

  
  

  Q: Can I transfer the points?

  A: No; reputation is non-transferable and tied to your account history.

  
  

  Q: Will there be more compensation if something else happens?

  A: We don’t expect further issues, but our policy is consistent: take responsibility fast, fix fast, and make it right.

  
  

  A note on transparency

  We log all incidents internally, perform a blameless post-mortem, and harden our systems accordingly. This time we’ve:

  • Tightened cache invalidation paths

  • Added canary checks & alerts for delayed event propagation

  • Improved rollout strategy for hotfixes

  
  

  Thank you

  We appreciate you being here as we build a better way to meet, organize, and create real value together. If you experienced friction today, we hope this helps balance the scales. Your presence matters to us. 😇

  
  

  — Team YOUPLACE